Commercial Card Account Specialist - Long Term Project - Wilmington, DE (Hybrid-2 days onsite)

Company: INSPYR Solutions
Location: Wilmington
Posted on: April 26, 2025

Job Description:

Commercial Card Account Operations Specialist - Long Term Project - Wilmington, DE (Hybrid-2 days onsite)Title: Tier 2 Support Specialist (Commercial Card Account Operations)

Are you the right candidate for this opportunity Make sure to read the full description below.
Location: Wilmington, DE (Hybrid-Onsite/Remote)
Duration: Long Term Project - 6+ months
Compensation: $27-29.70/hr.
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

WHAT WILL YOU DO?
Support Internal Partners with Tier 2 level card account operations via phone and email.
Assist Internal Partners and their clients in completing tasks that include but are not limited to: Initial boarding of clients on TSYS card system and set-up of Accounts on Online Platforms
Support Internal Partner and Client experience with various complex online platform requests
Engage vendor partners by opening tickets within the vendors ticketing systems to help mitigate client issues
Be knowledgeable in card processes and know when to direct internal partners to the appropriate colleagues or teams to best answer the partner and/or their client's questions

Handle client service requests via Bank service ticketing system - services to include, but are not limited to: Credit balance refund requests
Supporting product features
Maintenance of accounts
Support Clients within the departmental assigned SLA's
Adhere to all Bank and federal/regulatory compliance standards
Provide support to all teams within the Credit Card Operations group

Qualifications: Minimum 2 years of banking experience or relevant schooling to banking experience
Minimum 2 years of experience with MS Office (Excel, Word, PowerPoint, Outlook, etc.)
Working knowledge/experience with commercial cards preferred but not necessary
Industry and/or business banking knowledge with regards to credit card operating and payment systems
Ability to maintain up to date knowledge of the Bank's Card policies and procedures to provide efficient internal partner as well as client support
Proven experience in demonstrating or creating initiatives - think outside the box
Be a champion for change
Ability to concurrently manage multiple projects and timeframes
Have a developed sense of urgency
Excellent organizational, problem solving, analytical, planning, and scheduling skills.
Excellent verbal and written communication skills necessary to communicate with all levels of Bank management
Proficiency in Access and/or other advanced Microsoft products is a bonus, but not necessary

Our benefits package includes:

Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
---and much more!

About INSPYR Solutions:

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Remote working/work at home options are available for this role.

Keywords: INSPYR Solutions, Rockville , Commercial Card Account Specialist - Long Term Project - Wilmington, DE (Hybrid-2 days onsite), Other , Wilmington, Maryland