Systems Administrator

Company: ALTA IT Services
Location: Springfield
Posted on: April 18, 2025

Job Description:

ALTA IT has a Contract to Hire position open for a Systems Administrator.

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Active TS / SCI Clearance with the ability maintain a CI poly
Onsite - Springfield, VA
Night Shift / Weds (Alt) - Sat 1730-0530ET - 4 on, 3 off / 3 on, 4 off

The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process. The daily tasks are described as follows:
Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.
Responding, triaging, and troubleshooting system alerts indicating issues with data center components.
Conducting hands-on administration and triage of virtual machines, hosts, and other IT devices via vCenter and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, triaging virtual server issues, and restarting virtual machines.
Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment
Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
Managing and tracking execution of authorized changes throughout the Change Management life cycle.
Troubleshooting, accurately tracking and resolving assigned incidents
Creating and tracking trend reports
Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives.
Interacting with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments
Maintaining extremely accurate, high level reporting of all issues
Connectivity monitoring and SLA Compliance of cloud-based systems
Provisioning thin client software
Actively contributing to continual improvement of IT Operations and processes



What level of Education, Certification and Experience are ideal? Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
3+ years of experience in systems administration
Must meet current DoD 8140 IAT Level II requirements or higher
Working knowledge and understanding of the ITIL V4 framework with the intent of attaining ITIL V4 Foundations certification
The willingness to technically develop and gain additional technical certification is a must
Highly Desired hands-on experience in the following areas:

Virtual host and Server administration. Experience with Linux-based operating systems is a plus
Hands-on administration within a virtualized environment
Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.)
Maintaining detailed, operational awareness of various cross-functional, technical disciplines

Working experience with ITSM software suites, preferably ServiceNow - PLUS

#M2

Keywords: ALTA IT Services, Rockville , Systems Administrator, IT / Software / Systems , Springfield, Maryland