Operations Manager, Pharmacy Technician
Company: MEDSTAR HEALTH
Location: Washington
Posted on: October 12, 2024
Job Description:
We are actively recruiting for an
experienced pharmacy technician leader to join our team at MedStar
Georgetown
University Hospital in Washington, DC in the role of Operations
Manager,
Pharmacy Technician. This position will primarily be responsible
for pharmacy
technicians, which includes but are not limited to, supervision,
education and
training of staff, and involvement in quality assessment and
process
improvement. These
functions are performed in accordance with all applicable laws and
regulations
and Georgetown University Hospital's philosophy, policies,
procedures and
standards.This position is expected to develop, enhance, implement,
and provide direction for pharmacy services and initiatives.
Responsibilities include, but are not limited to, employee
supervision, education and training of staff, residents, interns
and students, provide leadership and service line development,
involvement in quality assessment and process improvement, and
serve as an administrative role model.
This position is accountable for quality assessment and monitoring;
process improvement and ongoing monitoring, maintenance of practice
standards, compliance with accreditation standards and applicable
laws and regulations. Additionally, this position is expected to
coordinate and collaborate with interdisciplinary teams to ensure
operational efficiency that will have positive impact on patient
outcomes.
Education
- Bachelor's degree required Experience
- 5-7 years Management experience in a health care setting
required Knowledge, Skills, and Abilities
- Effective verbal and written communication, problem-solving,
and independent judgment skills required.
- Ability to work independently and part of a team.
- Advanced computer skills and supervisor experience
required.
- Must be proficient in Microsoft Office.
- Adheres to regulatory guidelines in patient care,
administration, human resources, and billing. Oversees regulations
associated with the Board of Pharmacy, Department of Health, HIPAA,
OSHA, EEOC, FMLA and all other state and federal regulatory
agencies.
- Assists with the creation of operational policies and
procedures as they relate to the provision, improvement, and
standardization of pharmacy services across the Pharmacy chain.
Provides ongoing training as new policies or procedures are
implemented or updates are made and monitors for compliance.
- Assures the completion of all activities associated with
payroll management including proper coding of time, maintenance of
timecards, and identification and resolution of issues.
- Determines cost effective equipment, supply, and service
alternatives, coordinates with the hospitals for consistency of
vendors, obtains quotes, and makes recommendations for purchases as
needed.
- Develops and contributes to the achievement of established
Department goals and objectives and adheres to department policies,
procedures, quality standards and safety standards. Ensures
compliance with company policies and procedures and
governmental/accreditation regulations.
- Ensures patients and guests have a superior experience, and
that assigned sites achieve their patient experience goals. Role
models service behaviors and develops those skills in the team.
Performs service recovery, resolves conflicts, concerns, and
complaints. Monitors patient experience surveys, communicates
results, and implements action plans for improvement
- Promotes high levels of associate engagement through associate
recognition programs, fostering a strong sense of team, encouraging
wellness activities, and investing in associate development.
- Establishes and communicates the site staffing schedule with
adequate advance notice for employees. Consistently modifies
staffing levels to assure that the site is patient responsive but
fiscally responsible. Adjusts staffing in accordance with
fluctuating volume or associate callouts or absences.
- Participates in multidisciplinary quality and service
improvement teams as appropriate. Participates in meetings, serves
on committees, and represents the department and hospital/facility
in community outreach efforts as appropriate.
- Performs other duties as assigned.
- Manages day-to-day operations (24/7) of Inpatient Pharmacy
ensuring a safe, efficient, cost-effective, and professional work
environment. Redesigns and develops processes and programs for
maximum safety and efficiency; problem-solves issues identifed by
staff and internal/external customers. Oversight of technician and
appropriately delegate responsibilities within the medication use
system.
- Manages the performance of assigned teams, sets individual
goals, provides regular coaching and feedback, completes
performance evaluations and corrective actions, creates improvement
and / or development plans, and overall ensures that employees are
performing at optimal levels.
- Provides oversight of daily pharmacy operations, directs
workflow patterns, ensures daily responsibilities are carried out
by assigned staff, monitors, and manages productivity, maintain
appropriate and adequate inventory, and resolves issues requiring
management intervention.
- Responsible for the selection, onboarding, training,
supervision, and integration with the team for new associates,
ensuring successful completion of 90-day probationary periods.
Keywords: MEDSTAR HEALTH, Rockville , Operations Manager, Pharmacy Technician, Executive , Washington, Maryland
Didn't find what you're looking for? Search again!
Loading more jobs...